Doug on IP Comm – An independent voice on VoIP, telecom, and IP Communication

Verizon repair Sunday phone call

Posted on: July 12, 2009

Verizon supervisors work on Sundays, it appears.

I spent 10 minutes on the phone going over the repair status of my Verizon landline with a Verizon supervisor.  I currently have dial-tone through a temporary jury-rig (hmm, reminds me, must take pictures) between my NIC and my neighbor’s.

The sup was concerned that I didn’t get phone calls from either one of the techs who came out on Friday and Saturday.  I told them I wasn’t as torked off about that so much as the call center person who told me that my line was fix on Saturday, go unplug-and-replug your phones in.  The supervisor noted that, well, the quality of call center people in the technical industry these days…

ANYway, after telling him for my great-great love when I did talk to the techs and how I didn’t understand how Verizon could tell me it could be up to 7 days for someone to even look at the problem, he said I should see a dig crew out on Monday, presuming Miss Utility can get out here and mark the other lines (cable, electrical).

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1 Response to "Verizon repair Sunday phone call"

[…] Verizon repair Sunday phone call – Richmond supervisor calls to discuss activities Possibly related posts: (automatically generated)Verizon repair Sunday phone callVerizon FiOS….My Experience (Part 1)The FiOS Affair: The lists, the plan, the rulesMan Gets $10,000 Cell Phone Bill Tags: landline, phone outage, phone problem, service outage, Verizon, wireline […]

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