Verizon Repair fiasco continues…
Posted July 11, 2009on:
This morning, I called Verizon’s number to see what time a tech would be out to look at my dead landline
Much to my surprise, the auto-bot said the trouble ticket had been closed. Once again, using the magic word “Attendant” to cut through the voice recognition robot, I got a live human being who said that the line had been “fixed” at 9:30 AM.
I expressed my dismay, since 1) The tech hadn’t knocked on the door and 2) how was I supposed know that the line was fixed? Oh and 3) I still did not have dial tone.
So, we went into the rote script of “Unplug all of your phones for five to ten minutes, then plug back in a standard phone and see if you have dial tone” and if that doesn’t work — call back and ask a supervisor.
Did as instructed. No dial tone in the home. Call back. Ask to speak to a supervisor. All supervisors are busy.
“Can I have the name of a supervisor?” “They’re a pool”
“Can I have a direct number so I won’t have to deal with the auto-attendant?” “There’s no direct number.”
Call ends with me asking for a supervisor to call me back at my alternative phone number and being assured someone will call me back today.